valueGLASS Privacy Policy

Effective date: August 24, 2026
Last updated: September 14, 2026

valueGLASS, LLC ("valueGLASS," "we," "us," or "our") respects your privacy. This privacy policy explains how we collect, use, protect, and share your information. It covers visits to value.glass, quote requests, appointments, services, and other contact with us.

By using our website or giving us information, you acknowledge the practices described here.

Information we collect

Information you give us

We may collect details you choose to share on our website, by phone, email, text, or in person. For example, we may collect:

  • Your first and last name, email address, and phone number.
  • Your service address or location.
  • Vehicle, property, window, glass, or project details.
  • Insurance details needed to help with a claim.
  • Appointment and scheduling details.
  • Photos, messages, and other information you provide about the work or your needs.

Information from website visits

In addition, website visits may give us:

  • Your IP address, browser, and device type.
  • Your approximate location and the site that referred you.
  • The pages you view and the date and time of your visit.
  • Details about how you use the site and how well it works.
  • Information from cookies and similar tools.

How we use your information

Your information helps us manage requests and provide services. For example, we may use it to:

  • Answer questions, prepare quotes, and schedule appointments.
  • Provide auto, home, and commercial glass services.
  • Send updates about estimates, appointments, technician arrivals, and work in progress or completed.
  • Help with insurance claims when you ask us to.
  • Provide customer support and process or arrange payments.
  • Keep customer and business records.
  • Improve our website and services, and measure how well our site and marketing work.
  • Detect fraud, misuse, and security problems.
  • Meet legal, regulatory, insurance, accounting, and recordkeeping requirements.
  • Protect the rights, property, and safety of our business, customers, staff, and others.

Text messages and SMS privacy

If you give us your mobile number and agree to receive texts, we may send you service messages. These may be automated or sent by our team. For example, messages may cover:

  • Quotes, appointment bookings, and confirmations.
  • Technician arrival times, repair progress, and service updates.
  • Customer support and other matters directly related to your contact with valueGLASS.

However, you do not have to agree to text messages to buy goods or services from valueGLASS.

  • Frequency: The number of messages depends on your interactions with us.
  • Charges: Message and data rates may apply.
  • Stop messages: Reply STOP at any time.
  • Get help: Reply HELP.

How we protect SMS information

We do not sell, rent, or share your mobile phone information or SMS opt-in and consent records with third parties for their own marketing or promotions.

To deliver those messages, we may share limited information with providers that run our messaging systems or send texts for us. However, they may use it only as needed to provide services to valueGLASS. We do not share SMS opt-in data or consent for unrelated marketing.

Cookies and website analytics

Our website may use cookies, pixels, analytics tools, and similar technology. These help us understand visits and improve the site.

For example, these tools may collect your IP address, browser and device details, referring source, pages viewed, and site activity.

Some cookies help the site function. Other cookies may also help measure site use, performance, security, or advertising results.

Your browser settings may let you limit or turn off cookies. However, turning off cookies may affect some website features.

Google Analytics and advertising

We use Google Analytics Advertising Features, including remarketing with Google Analytics and Google signals, to understand website use, measure advertising and show relevant valueGLASS ads to previous visitors on other websites and apps.

We and third-party vendors, including Google, use first-party analytics cookies or identifiers together with third-party advertising cookies or identifiers for these purposes. For users who are signed into Google and have enabled personalized ads, Google signals may associate website visit information with information from their Google account. We receive aggregated reporting from this feature.

You can choose whether to allow analytics and advertising cookies through our website's cookie notice. You can also manage Google's personalized advertising through My Ad Center. To prevent Google Analytics from using your data in supported browsers, you can install the Google Analytics opt-out browser add-on. Browser and device settings provide additional cookie and advertising controls.

You can withdraw analytics and advertising consent through the cookie preferences control on this website. To review or delete relevant Google activity, visit My Activity. For more information, see how Google uses information from sites or apps that use its services.

How we share information

valueGLASS does not sell personal information for money.

Providers that help us run the business

We may share information when reasonably needed to run our business. For example, these providers may help with:

  • Website hosting, maintenance, and analytics.
  • Phone, text, email, and other customer communications.
  • Scheduling and customer records.
  • Payments, financing, and other payment options.
  • Insurance claims you ask us to help with.
  • Accounting, legal, insurance, and other professional advice.

These providers receive information only as needed to serve valueGLASS or as otherwise allowed by law.

Legal, safety, and business needs

We may also share information when we reasonably believe it is needed to:

  • Follow laws, regulations, subpoenas, court orders, or other legal processes.
  • Respond to lawful government requests.
  • Protect the rights or safety of customers, staff, valueGLASS, or others.
  • Investigate suspected fraud, abuse, theft, or other unlawful acts.
  • Bring, pursue, or defend legal claims.

If the business is sold, merged, acquired, reorganized, or transferred, information may be part of that transaction. In that case, the transfer may cover all or part of the business and must follow applicable law.

Payments and financing

Outside payment, financing, and "pay later" providers have their own privacy policies and terms. As a result, their policies apply to information you give them directly.

We may receive details needed to confirm or manage a transaction. However, we do not control those providers' privacy practices.

Insurance claims

If you ask us to help with a claim, we may collect and exchange information reasonably needed to:

  • Check coverage and obtain approval.
  • Document the loss and provide the requested service.
  • Seek payment for the work.

When needed for your service, we may also share these details with the parties processing your claim. For example, this may include your insurer, claims administrator, or network administrator.

How long we keep information

We keep information for as long as reasonably needed for legitimate business purposes. For example, these purposes include:

  • Providing and documenting services, warranties, and customer support.
  • Keeping insurance, payment, accounting, and tax records.
  • Resolving disputes and meeting legal or regulatory duties.

How long we keep a record depends on the information and why we collected it.

How we protect information

We use reasonable safeguards in our work practices, technology, and physical spaces. These are intended to protect personal information from unauthorized access, loss, misuse, changes, or disclosure.

However, no website, message, storage system, or internet connection is completely secure. As a result, we cannot guarantee absolute security.

Your privacy choices

You can contact us to ask us to:

  • Correct your contact details or update how we communicate with you.
  • Stop promotional messages or text messages.
  • Review or delete certain personal information when the law and our business needs allow.

However, we may need to keep some records for business, warranty, insurance, accounting, fraud prevention, or legal reasons.

To stop texts: Reply STOP to the message.

To stop marketing emails: Use the email's unsubscribe link when one is provided. Alternatively, contact us directly.

You may also have additional privacy rights under the laws where you live. We respond to valid privacy requests as required by applicable law.

Other websites and services

Our site may link to social media, payment and financing providers, review sites, manufacturers, insurance services, and other resources.

We do not control these outside services and are not responsible for their privacy practices. Therefore, please read their privacy policies before using them.

Children's privacy

Our website and services are for general audiences. They are not directed at children under 13.

We do not knowingly collect personal information from children under 13 through our website. If we learn we collected it by mistake, we will take reasonable steps to remove it.

Updates to this policy

Changes to our website, services, technology, business practices, or legal requirements may lead us to update this privacy policy.

With each update, we will change the "Last updated" date above. For major changes, we may also post a notice on our website or use other suitable channels.

Contact valueGLASS

For privacy questions, concerns, or requests, contact:

valueGLASS, LLC
3228 Perry Ave
Bremerton, WA 98310

Phone: (360) 932-3297
Email: valueGLASSoffice@gmail.com
Website: value.glass