valueGLASS Privacy Policy

Effective Date: August 24, 2026
Last Updated: August 24, 2026

valueGLASS, LLC (“valueGLASS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit value.glass, request a quote or service, communicate with us, schedule an appointment, or otherwise interact with valueGLASS.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, including:

  • First and last name
  • Email address
  • Telephone number
  • Service address or location
  • Vehicle information
  • Property, window, glass, or project information
  • Insurance-related information when necessary to assist with a claim
  • Appointment and scheduling information
  • Photos or other information you provide regarding requested work
  • Communications between you and valueGLASS
  • Any other information you choose to provide through our website, by telephone, email, text message, or in person

We may also automatically receive limited technical information when you visit our website, such as:

  • IP address
  • Browser and device type
  • Pages visited
  • Referring website
  • Approximate geographic location
  • Date and time of website visits
  • Website interaction and performance information
  • Cookie and similar technology information

How We Use Your Information

We may use information we collect to:

  • Respond to quote and service requests
  • Schedule and manage appointments
  • Provide auto, residential, and commercial glass services
  • Communicate regarding estimates, appointments, technician arrival times, project status, and completed work
  • Assist with insurance claims when requested
  • Provide customer service and support
  • Process or facilitate payments
  • Maintain customer and business records
  • Improve our website, services, and customer experience
  • Measure website performance and marketing effectiveness
  • Detect fraud, abuse, security issues, or misuse
  • Comply with legal, regulatory, insurance, accounting, and recordkeeping requirements
  • Protect the rights, property, and safety of valueGLASS, our customers, employees, and others

Text Messages and SMS Communications

If you provide your mobile telephone number and affirmatively consent to receive text messages from valueGLASS, we may send automated or non-automated SMS messages regarding matters such as:

  • Estimate requests
  • Appointment scheduling and confirmation
  • Technician arrival updates
  • Project or repair status
  • Service notifications
  • Customer support
  • Other communications directly related to your interaction with valueGLASS

Consent to receive text messages is voluntary and is not a condition of purchasing goods or services from valueGLASS.

Message frequency varies depending on your interactions with us. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

SMS Privacy

Mobile telephone information, text-message opt-in information, and SMS consent are not sold, rented, or shared with third parties for their own marketing or promotional purposes.

We may provide limited information to service providers that help us operate our messaging systems and deliver communications on our behalf. Those providers may use the information only as necessary to provide services to valueGLASS.

Text-message opt-in data and consent will not be shared with third parties for unrelated marketing purposes.

Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use the site and to improve website performance.

These technologies may collect information such as your browser, device, IP address, referring source, pages viewed, and interactions with the website.

Some cookies are necessary for the website to function properly. Others may be used for analytics, performance measurement, security, or advertising measurement.

You may be able to restrict or disable cookies through your browser settings. Disabling certain cookies may affect how some website features operate.

How We Share Information

valueGLASS does not sell personal information for money.

We may disclose personal information when reasonably necessary to operate our business, including to service providers that perform functions on our behalf, such as:

  • Website hosting and maintenance
  • Customer communication systems
  • Telephone and text-message services
  • Scheduling and customer-management systems
  • Email providers
  • Analytics providers
  • Payment processors
  • Financing or payment-option providers
  • Insurance-related service providers when assisting with a claim
  • Accounting, legal, insurance, or professional advisers

These providers receive information only as necessary to perform services for valueGLASS or as otherwise permitted by law.

We may also disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law, regulation, subpoena, court order, or legal process
  • Respond to lawful requests from government authorities
  • Protect the safety or rights of customers, employees, valueGLASS, or others
  • Investigate suspected fraud, abuse, theft, or unlawful activity
  • Establish, exercise, or defend legal claims

If valueGLASS is involved in a merger, acquisition, sale, restructuring, or transfer of all or part of the business, information may be transferred as part of that transaction subject to applicable law.

Payment and Financing Services

When you use a third-party payment, financing, or “pay later” service, the information you provide directly to that provider is governed by that provider's own privacy policy and terms.

valueGLASS may receive information necessary to confirm or administer a transaction, but we do not control the privacy practices of independent payment or financing providers.

Insurance Information

If you ask valueGLASS to assist with an insurance claim, we may collect and exchange information reasonably necessary to verify coverage, obtain authorization, document the loss, perform requested services, and seek payment.

Information may be shared with your insurance company, claims administrator, network administrator, or other parties involved in processing the claim when necessary to provide the requested service.

Information Retention

We retain information for as long as reasonably necessary for legitimate business purposes, including:

  • Providing and documenting services
  • Warranty administration
  • Customer service
  • Insurance and payment records
  • Accounting and tax requirements
  • Dispute resolution
  • Legal and regulatory compliance

Retention periods may vary depending on the nature of the information and the reason it was collected.

Information Security

valueGLASS uses reasonable administrative, technical, and physical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, storage system, or method of transmitting information over the Internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Your Privacy Choices

You may contact us to request that we:

  • Correct inaccurate contact information
  • Update your communication preferences
  • Stop sending promotional communications
  • Stop sending SMS communications
  • Review or delete certain personal information when legally and operationally appropriate

Some information may need to be retained for legitimate business, warranty, insurance, accounting, fraud-prevention, or legal purposes.

To stop receiving text messages, reply STOP to the applicable message.

To stop receiving marketing email, use the unsubscribe option provided in the email when available or contact us directly.

Depending on where you live, applicable law may provide additional privacy rights. We will respond to legally valid privacy requests as required by applicable law.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties, including social-media platforms, payment providers, financing providers, review websites, manufacturers, insurance-related services, or other resources.

valueGLASS does not control those third parties and is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service you use.

Children's Privacy

The valueGLASS website and services are intended for general audiences and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through our website. If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or other appropriate means.

Contact valueGLASS

Questions, concerns, or requests regarding this Privacy Policy or your personal information may be directed to:

valueGLASS, LLC
3228 Perry Ave
Bremerton, WA 98310

Phone: (360) 932-3297
Email: valueGLASSoffice@gmail.com
Website: value.glass